Fleet companies have teams of service advisors protecting their vehicles and controlling repair costs.
Now you do too!
Public Fleet Advocates provides everyday drivers and their families with professional repair guidance, estimate review, and technical advocacy, supported by a team of ASE certified Master Techs, Service Advisors, Fleet managers and other industry professionals.Now you and your family have someone in your corner before you approve that repair.
Inspired by the same repair oversight principles used to support national fleet and transit operations.
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PROFESSIONAL VEHICLE ADVOCACY
FOR EVERYDAY DRIVERSPublic Fleet Advocates is not an insurance company, aftermarket warranty provider, or repair facility.We are a network of industry experts, ASE certified master technicians, service advisors, and professional repair and vehicle support advocates for everyday drivers.Our role is to help drivers and families navigate modern vehicle repairs using the same communication, oversight, and repair management principles commonly used in large scale national fleet operations.We don’t work for the repair facility. We make no money from the repair. We are not commission based. We don’t sell warranties. We are totally unbiased and work for you! We are on your side! We provide peace of mind.What we do for members:• Review repair estimates
• Understand diagnostic recommendations
• Communicate with repair facilities
• Verify repair logic and supporting information
• Navigate major repair decisions
• Have experienced professionals in their corner before approving repairs
Who Is This Service For?• New Drivers
• Children Away At School
• Single Parents
• Elderly Drivers
• Small Business Fleets
Common Situations We Help With• Sudden Noises or Breakdowns
• Unexpected Warning Lights
• Major Repair Estimates
• Second Opinions & Guidance
• Used Car Purchase Inspections
Inspired by the same repair oversight principles used to support national fleet and transit operations.
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HOW IT WORKS1. Choose Your Repair FacilityYou choose the repair facility you want to use. Although we can help you find one in your area, Public Fleet Advocates does not require you to visit specific shops.2. Inform The Shop You’re A PFA MemberAsk the repair facility to submit the estimate, diagnostic findings, and supporting information directly to Public Fleet Advocates.3. We Review The FindingsWe review the estimate, diagnostic process, labor recommendations, parts pricing, and supporting information using real-world fleet repair oversight principles and decades of industry experience. We also compare labor times and repair recommendations against commonly accepted industry standards and repair practices to help ensure the recommendations align with commonly accepted repair procedures.4. We Communicate With The FacilityIf additional clarification or diagnostics are needed, we work directly with the repair facility to better understand the concern, recommendations, labor requirements, and supporting information.5. We Help You Make An Informed DecisionToday's vehicles are extremely complicated. We provide guidance to you, comprehensive diagnostic explanation about the findings and repair needed, and recommendations so you can confidently decide if, and how to proceed with the repair.
No Matter What you Drive!
Gas • Diesel • CNG • Alternate Fuels • Hybrid • EV
Inspired by the same repair oversight principles used to support national fleet and transit operations.
- Powered by NATS | New Age Training Solutions
Public Fleet Advocates is designed to support better communication, faster repair decisions, and more informed customers.Public Fleet Advocates works directly with repair facilities and vehicle owners using structured communication and fleet-inspired repair oversight principles designed to simplify the repair approval process — not complicate it.
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WHAT THIS MEANS FOR YOUR FACILITY
• Faster customer decisions
• Reduced communication confusion
• Structured estimate review
• Professional technical communication
• More informed vehicle owners
• Centralized repair discussions
• Industry-experienced advocates who understand diagnostics and repair processes
• Potential for faster repair authorizations on approved memberships and network relationships
HOW THE PROCESS WORKS
1. Customer Brings Vehicle To Your FacilityThe customer chooses your repair facility directly. Although, if help locating a shop was requested, we could have sent them to you.2. You Submit Findings To PFASubmit estimates, diagnostics, photos, supporting information, and recommendations directly to Public Fleet Advocates.3. We Review And CommunicateWe work directly with your facility to review recommendations, discuss findings if needed, and help communicate the repair process clearly to the customer.4. The Customer Makes An Informed DecisionCustomers receive structured guidance and explanation, helping improve confidence in the repair process and reduce approval hesitation.
NO COST TO JOIN THE NETWORKPublic Fleet Advocates does not charge repair facilities to become part of the PFA Network.Our goal is to build professional relationships with repair facilities that value structured communication, informed customers, and streamlined repair discussions.
*WHAT WE LOOK FOR IN PARTNER FACILITIES
• Professional communication
• Structured diagnostic processes
• Transparent repair recommendations
• Willingness to provide supporting information when needed
• Customer-focused service practices
Inspired by the same repair oversight principles used to support national fleet and transit operations.
- Powered by NATS | New Age Training Solutions
